سياسة الاسترداد

We want you to be satisfied with your purchase. Please review the following return and refund conditions before submitting a request.

Nothing in this policy limits any consumer rights available under the applicable laws of the customer’s country.

14-Day Return Period

You may request a return within 14 calendar days after receiving your order.

• To be eligible for a return, the item must be:
• In the same condition in which it was received;
• Unused or unworn, except for reasonable inspection;
  
• Complete with all accessories, manuals and components;
• In its original packaging, where reasonably possible; and
• Accompanied by the order confirmation, receipt or other proof of purchase.
  

Items that show signs of misuse, damage caused after delivery, unauthorized alteration or excessive use may not qualify for a full refund.

How to Request a Return

Before returning an item, contact us at sami_nour@hotmail.com and provide:

• Your full name;
• Order number;
• Product name;
• Reason for the return; and
• Clear photographs or a short video if the item is damaged, defective or incorrect.

We will review your request and, if accepted, provide return instructions and the correct return address.

Because products may be supplied through different fulfilment partners, the return address may differ depending on the product and original shipping location.

Do not return an item to the address shown on the shipping parcel or send it back without receiving return authorization from us. Unauthorized returns may not be accepted or refunded.

Return Shipping Costs

For returns resulting from a change of mind, ordering the wrong item or selecting the wrong product option, the customer is generally responsible for the return shipping cost, unless applicable law requires otherwise.

For an item confirmed as damaged, defective, materially different from its description or incorrectly supplied, C&O will provide an appropriate resolution. Depending on the circumstances, this may include:

• A replacement;
• A full or partial refund;
• Reimbursement of reasonable approved return shipping costs; or
• A prepaid return label, where available.

Any return shipping cost must be approved by C&O before the item is returned. Unapproved express or premium shipping charges may not be reimbursed.

We recommend using a tracked shipping service for returns. C&O cannot process a refund for a return that is not received and for which no valid proof of delivery is available.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is delivered.

If the item is damaged, defective, incomplete or different from what you ordered, contact us as soon as possible—preferably within 48 hours of delivery—and provide clear photographs or video evidence.

The 48-hour notification request helps us investigate the matter with the supplier and shipping carrier. It does not limit any statutory rights you may have under applicable consumer-protection laws.

Do not dispose of the product, packaging or shipping label until we have completed our review.

Non-Returnable Items

Unless the item is damaged, defective, incorrectly supplied or its return is required by applicable law, the following items generally cannot be returned:

• Perishable goods;
• Custom-made or personalized products;
• Personal-care or hygiene products that have been opened, used or had their hygiene seal removed;
• Products containing hazardous materials, flammable liquids or gases;
• Digital products or downloadable content after access or download has begun;
• Gift cards; and
• Items specifically marked as “Final Sale,” where such a restriction is permitted by law.

Please contact us before purchasing if you are uncertain whether a particular product can be returned.

Sale and Promotional Items

Products purchased during a sale or promotion remain eligible for return under this policy unless they were clearly marked “Final Sale” before purchase and the exclusion is permitted by applicable law.

A sale or discounted price does not remove the customer’s rights concerning damaged, defective, misdescribed or incorrectly supplied products.

Exchanges

We do not currently offer direct exchanges.

If you want a different product, colour or model, please request a return for the original item. After the return is approved, you may place a separate order for the replacement product.

Order Cancellations

If you need to cancel or amend an order, contact us as soon as possible.

We will try to accommodate the request, but cancellation cannot be guaranteed once an order has been processed, submitted to the supplier or shipped.

If the order has already been shipped, the normal return process will apply after delivery.

European Union and United Kingdom Cancellation Rights

Customers in the European Union and United Kingdom generally have the right to cancel an eligible online purchase within 14 days after receiving the goods, without providing a reason.

After notifying us of the cancellation, the customer must return the goods within the period required under applicable law.

The customer may be responsible for the direct cost of returning a change-of-mind order, unless the item is defective, incorrectly supplied, we agreed to pay the return cost, or applicable law requires otherwise.

Where required by law, an eligible refund will include the basic original delivery charge. Additional costs resulting from the customer selecting premium or expedited delivery may not be refundable.

The cancellation right may not apply to certain products, including personalized goods, rapidly perishable products and sealed hygiene products after the seal has been removed.

Refunds

We will notify you after the returned item has been received and inspected.

If the refund is approved, it will be issued to the original payment method. We aim to process approved refunds within 10 business days, subject to any shorter period required by applicable law.

After we issue the refund, your bank, card provider or payment processor may require additional time to credit the funds to your account.

Where permitted by law, original shipping charges are non-refundable for change-of-mind returns. Return shipping fees, customs duties and other third-party charges may also be deducted where the customer is responsible for those costs.

If more than 15 business days have passed since we confirmed that your refund was issued, contact us at sami_nour@hotmail.com.

Refused and Unclaimed Shipments

If an order is refused, unclaimed or returned because of an incorrect address, unpaid customs charges or failure to collect the parcel, any refund will be considered after the shipment has been returned to the supplier or designated return location.

Where permitted by law, original shipping charges, return shipping charges, customs duties and carrier fees may be deducted from the refund.

Contact Us

For return or refund questions, contact:

Email: sami_nour@hotmail.com
Telephone: +971 50 220 7825
Business location: Abu Dhabi, United Arab Emirates